"Renter" means the party to this Agreement referred to in the Agreement as the “Renter”.
“Owner” means the party to this Agreement referred to in the Agreement as the “Owner”.
“Parties” means the Owner and the Renter together; each of them individually, where no distinction is intended between them, is referred to as a “Party”.
“The Agreement” means this Car Rental and Service Agreement between the Owner and the Renter, consisting of the terms and conditions of this Agreement and the Schedules hereto.
“Car Rental Period” means the period of time during which the Renter is granted the right to temporarily own and use the Car for the Rental Fee. The Rental Period shall commence on the date and time specified in the Booking.
“Car System” means a system installed in the Car for security and tracking of the Car's data (fuel level, speed, braking, acceleration, data transmission and other data related to the Car and its use), which transmits to the Owner all data related to the Car and its use.
“Car” means a motor vehicle which the Owner grants to the Renter for temporary possession and use in accordance with the terms and conditions set out in this Agreement.
“List of Fees, Indemnifications and Penalties” means the list of default payments set out in Schedule 1 to this Agreement pertaining to improper performance or non-performance of the Agreement.
“Administration Fee” means a fee of EUR 20 to reimburse the Owner for the costs incurred by the Owner related to the administration of the fees, indemnifications and fines set out in Schedule 1 to this Agreement.
“Pricelist” means the rates of the Car Rental and Service Fee and other charges published on the Website and the Mobile App.
“Mobile Application” means the mobile application (“Sigvi”) belonging to the Owner for the purpose of searching, booking, using and concluding the Car Rental Agreement.
“Services” means maintenance services of the Car (major and routine repairs, servicing), car cleaning, refuelling, delivery and pick-up of the Car or other services not mentioned herein, as agreed between the Renter and the Owner.
“Website” means the Owner’s website at www.sigvi.lt .
“Parking Zone” means the parking area from which the Renter collects the Car and/or to which the Car is returned at the end of the Rental Period or upon termination of the Rental period on other grounds. The parking zone from which the Car is collected may differ from the parking zone to which it is returned. A list of parking zones is available on the Mobile App and the Website.
2. OBJECT OF THE AGREEMENT
By this Agreement, the Owner undertakes to provide the Renter with the right of temporary possession and use of the Car, which the Renter has rented by means of the Mobile App, the Website or by telephone, and the Renter undertakes to use the Car in accordance with the terms and conditions of the Agreement, to pay the rental fee and the fee for the Services.
Upon entering into this Agreement, the Owner shall confirm to the Renter the access to the Mobile App and/or the Website. The Renter undertakes to protect the chosen login data and passwords of the Mobile App and/or the Website and to inform immediately of their loss. The Renter is responsible for the safety of these data.
Upon conclusion of the Agreement, the Renter shall have the right to perform operations related to the booking of the Car on the Mobile App or on the Website using electronic channels. The Agreement constitutes a unilaterally irrevocable accord between the Owner and the Renter that the instructions of the Renter made on the Mobile App or the Website shall have the same binding legal effect as a signature on a written document and shall be admissible as evidence in a court of law and before any other dispute resolution body.
Each Car shall have inside the Car’s ignition key, the Car's registration certificate or a copy thereof, the roadworthiness test results card (report) or a copy thereof, the compulsory motor third party insurance policy or a copy thereof, a fire extinguisher, a first aid kit, a spare wheel, an emergency triangle.
Before starting to use the Car, the Renter undertakes to inspect the Car, to take photographs, and to notify the Owner if he/she finds any obvious damage to the Car or if any of the accessories of the Car referred to in Article 2.4 of the Agreement are missing. Otherwise, any damage or deficiency shall be deemed to have occurred during the Renter’s use of the Car and shall be the responsibility of the Renter.
ŠThe Parties agree that the Car shall be rented for a rental period commencing from the date and time of the chosen pick-up of the Car.
The Parties agree that the Car shall be rented in accordance with the Pricelist selected by the Renter in the Mobile App, on the Website or by phone.
At the end of the Car Rental Period, the Renter shall return the Car to the specified place in the same condition as when the Renter took it, taking into account normal wear and tear. For the purpose of determining the normal wear and tear of the Car, the Parties shall be guided by the following rules of the Lithuanian Autoentrepreneurs Association of 01 March 2010 published in the website of the Association at http://www.laa.lt/uploads/Atmintine_2010_03_01.pdf nd the requirements set out in the State Technical Inspection Rules.
The Car shall be rented with a full tank of fuel, clean inside and outside, and the Renter shall return the Car to the specified location at the end of the Rental Period, also with a full tank of fuel, clean inside and outside.
3. USING THE MOBILE APP AND WEBSITE
The login data to the Website or Mobile App is granted only to a specific natural person, therefore the Renter must keep such data secure and prevent its disclosure it to anyone.
The Renter shall immediately inform the Owner if the login data is lost and/or becomes known to third parties.
The Renter shall ensure that all reasonable security measures, including but not limited to anti-virus software, are taken when using any computer, software or other equipment to access the Website and/or Mobile App and is responsible for any consequences arising from inadequate protection of the Renter’s computer or other systems.
4. CAR BOOKING PROCEDURE
Bookings shall be made on the Website or Mobile App. The following steps are required to make a booking:
log in to the Website or Mobile App;
select the Car you wish to rent and the date of rental;
confirm the booking of the Car.
The Car Rental Period, for which the Renter is obliged to pay the Rental and Service Fees, shall commence on the date of pick-up of the Car chosen by the Renter and shall end at the moment of the completion of the Car rental by means of the Mobile App, when the Car is left in the designated Parking Zone.
In case the Renter wishes to extend the rental of the car, they shall contact the Owner and pay for the extension. If the car is returned later than the deadline provided in the Agreement, a fine of EUR 50 shall be imposed, and the additional Rental Period shall be paid for, as well as the costs incurred if the car should have been rented to another customer at the time the car was not returned.
The reserved car may be replaced by a similar car before the start of the booking in case of malfunction or the failure to return it by the previous renter.
5. CAR USE PROCEDURE
Car use instructions:
The reserved Car shall be unlocked by the Renter no earlier than the start of the selected Rental Period. The Car shall be unlocked according to the instructions received in the Mobile App.
Before using the Car, the Renter shall inspect the Car (both inside and outside) and shall use the Mobile App to take photographs of the Car from all four sides (front, rear, right side, left side of the Car) and of the interior of the Car as specified in the Mobile App. The Renter shall also check the tyres of the Car for proper inflation and for any outwardly visible damage, defects and/or other inconsistencies in the Car and its equipment, and, if any such defects or inconsistencies are detected, shall immediately inform the Owner before starting to use the Car. Failing this, the Renter shall be liable for all losses and damages to the Car which are recorded after the end of the Rental Period, except for those which had been marked by the Renter with a "tick" sticker prior to the start of the Car usage.
The Renter will find the ignition key inside the Car, which will be used to start, lock/unlock the Car, as well as Car documents and insurance documents. The Renter shall check that all accessories and attachments of the Car are present. If anything is missing in the Car, the Renter shall inform the Owner immediately before starting to use the Car.
At the end of the Car Rental Period, the Renter shall return the Car to the designated Parking Zone, shall leave the Car’s ignition key and all the documents inside the Car. The Renter shall also leave the attachments and accessories of the Car in the Car when returning it.
At the end of the Rental Period and after returning the Car to the designated Parking Zone, the Renter shall lock the Car using the Mobile App in accordance with the instructions received. The Renter shall also use the Mobile App to take photographs of the Car from all four sides (front, rear, right side, left side of the car) and of the interior of the Car as indicated in the Mobile App itself. When leaving the Car, the Renter shall ensure that the Car is locked, that all windows and sunroofs are closed, that the handbrake is engaged, and that the Car is parked in compliance with the Road Traffic Rules, other legislation and safety requirements.
Other Car use conditions:
The Renter shall ensure that the Car is used for its intended purpose, in accordance with the terms and conditions of the Agreement, and in compliance with the requirements of the Road Traffic Rules and other legal acts.
The Renter shall not use the Car for racing and other sporting or competitive purposes, shall not use it as a driver training car, shall not use it for taxi, ride-hailing or other commercial activities, shall not use the Car in the mode of permanent increased load (heavy cargo transportation, etc.) and/or for purposes for which it is not designed, nor for activities prohibited by the legislation of the Republic of Lithuania.
The Renter shall follow the non-smoking policy inside the Car.
The Renter shall ensure that the Car is not left in a place where road signs and/or road markings prohibit parking. The Renter shall be liable for any violations of the Road Traffic Rules and/or other legislation in case of parking the Car in the wrong place.
Any action or attempt to read, copy, alter or delete the data in the Car system is strictly prohibited.
It is forbidden to take the Car outside the territory of the Republic of Lithuania, unless the Parties agree otherwise.
The Renter driving the Car must have a valid driving licence, be sober and not under the influence of narcotic drugs, psychotropic or other psychoactive substances. It is also forbidden to hand over the driving of the Car to other persons.
The Renter shall accelerate the Car at no more than 2/3 of the engine speed. In the event of a repeated breach of this obligation by the Renter, the Renter may be required to pay up to 50% of the Rental fee and to compensate for other wear and tear costs of the Car (oil replacement, engine repairs, tyre replacement, etc.).
The Renter shall also observe those requirements for Car use which, although not mentioned above, are considered normal for the use of this type of property.
The Renter shall immediately notify the Owner and the relevant public authority (e.g., police, fire department) if the Car is lost, destroyed, damaged, breaks down or otherwise becomes unusable, as also if circumstances arise that prevent the control and use of the Car and/or prevent ensuring its normal operating conditions.
The Renter shall not, without the prior written consent of the Owner, sub-rent the Car, transfer his/her rights and obligations under the Agreement, or transfer the Car and allow/provide the conditions to another person to use the Car.
The Renter shall not dismantle, remove, put on, replace parts or otherwise modify the technical condition of the car, whether externally or internally, or in its systems. Any modification of the car is subject to a fine of EUR 3,000 and full reimbursement of reasonable restoration costs.
6. FAULTS AND DAMAGE TO THE CAR
If the Car breaks down, the dashboard warning lights come on, suspicious extraneous noises are heard and/or the Car cannot be operated safely any longer, the Renter shall immediately stop using the Car, inform the Owner by telephone and follow the Owner’s further instructions. The instructions shall vary depending on whether the Renter had opted for the Roadside Assistance service.
In the event of a traffic accident or other damage to the Car, the Renter shall immediately inform the Owner and the relevant authorities (police, fire brigade, etc.), fill out an accident report form and take any other necessary steps to avoid or reduce the risk of damage to the Car and/or to persons and property.
The Renter shall ensure that the Car is not used further if it breaks down and its continued use may lead to more serious breakdowns, increase damage or jeopardise road safety.
7. RESPONSIBILITY AND LIABILITY
From the beginning to the end of the Car usage, the Renter shall be fully responsible for the Car and shall assume the risks and responsibilities of the operator of the higher risk source.
The Renter shall not be liable for any defects in the Car that occur during the operation of the Car and are the result of its previous operation or natural wear and tear, provided that the Renter has immediately informed the Owner of such defects by telephone and has followed the instructions given by the Owner.
If the Car is damaged (destroyed) or lost (including, but not limited to, confiscation of the Car) during the period of Car usage, or if accessories to the Car (e.g. ignition key) are lost or damaged, the Renter shall pay the Owner the amount set out in the List of Fees, Indemnifications and Penalties given in Schedule 1 to the Agreement, and shall indemnify the Owner against any loss incurred in excess of the amount set out in the above Schedule, if such loss has not been indemnified by the insurance company that insures the Car. In this case, the reasons for the insurance company's non-reimbursement of the loss (unconditional deductible, non-insurable event, etc.) shall not have any effect.
If the Car during its usage becomes dirty (both inside and outside) more than under its normal operation, the Renter shall be liable for the cost of washing and interior cleaning of the Car.
In the event that the Car is seized, detained, forfeited or any other rights to the Car are restricted as a result of the Renter’s fault when using the Car, or as a result of the circumstances arising from such use, the Renter shall comply with all the terms and conditions of the Agreement in relation to the Car until the return of the Car to the Owner. The Renter shall also indemnify the Owner against all losses incurred by the Owner as a result of the circumstances referred to in this clause of the Agreement.
The Renter shall comply with the requirements of the insurance rules set out by the insurance company that insures the Car. The insurance rules are placed inside every Car.
The Renter shall assume full responsibility for the violations of legislation and damage caused to third parties during the period of Car usage. If the Renter misuses the Car or otherwise violates this Agreement and as a result the Owner incurs losses (e.g., fees or fines to public authorities or third parties, etc.), the Renter shall indemnify the Owner against them. The Renter acknowledges and agrees that all personal information of the Renter held by the Owner may be passed on to public authorities, bailiffs and/or other persons for the purpose of payment and recovery of fees or fines.
In the event of a breach of the Agreement by the Renter, the default payments set out in the List of Fees, Indemnifications and Penalties in Schedule 1 to the Agreement shall be applicable. The Renter confirms that these default payments are modest and reasonable and agrees that they shall not be reduced, as they shall be deemed by agreement of the Parties to be the Ownder’s minimum and unprovable loss resulting from the Renter's breach of the Agreement.
The Renter shall pay to the Owner the default payments (fines and default interest), damages, indemnifications and other amounts not later than within 10 (ten) calendar days from the date of receipt of the payment request.
For each day of late payment, the Renter shall pay to the Owner late payment interest of 0.02% (two hundredths of one per cent) on the amount not paid on time.
The Renter, having failed to implement the Agreement properly and/or having provided incorrect confirmations and/or guarantees, shall, in addition to any other damages, be liable to fully indemnify the Owner against any losses incurred by the Owner as a result of any debt collection or other action to enforce the terms of the Agreement, including, but not limited to, the cost of legal services and/or debt collection.
If the Owner does not provide the rental service of the Car reserved by the Renter (i.e. the reserved Car or another Car is not available at the selected pick-up point at the time booked by the Renter or the Car is in technical disrepair and cannot be operated), and these circumstances become apparent prior to the commencement of the rental of the Car, the Owner shall refund to the Renter the full amount of the booking and rental fee paid by the Renter in advance, unless the Parties agree otherwise.
The Owner shall be responsible for the performance of their obligations under the Agreement and shall indemnify the Renter for direct losses caused to the Renter as a result of the improper performance of their obligations. The Owner shall not be liable for the acts or omissions of local authorities, other users of the Car, or other third parties. Nor shall the Owner be liable for any loss suffered or likely to be suffered by the Renter as a result of the ineffective use of the Car, or for any loss caused by the failure of the Car to meet the Renter's expectations. In any event, the Owner shall not be liable for any indirect losses, while the damages to be indemnified under the Agreement shall not exceed the amount payable by the insurance company which insures the Owner’s civil liability in respect of such damages.
The Renter agrees that if the Car is not returned on time and/or if the rental period of the Car is not extended and the payment for the extended rental is not paid to the Owner, the Owner may lock the ignition of the Car and retrieve the Car from wherever the Car is located at the time, even if it is the Renter’s private property at that time. In such an event, the Renter shall pay the Owner a fine of EUR 500 and reimburse the Owner for all costs incurred by the Owner in servicing another Renter if the Car should have been rented to another Renter at that time.
The Owner shall not be liable in any case for any items left in the Car by the Renter.
8. TERMS OF PAYMENT
The Renter shall pay to the Owner the rental fee for the use of the Car (hereinafter referred to as the “Rental Fee”) in accordance with the Pricelist in force at the time of booking of the Car and chosen by the Renter.
The period of use of the Car shall commence at the moment of unlocking the Car according to the instructions received on the smartphone screen using the Owner’s Mobile App until the moment of returning the Car to the Parking Zone and the moment of completing the rental of the Car according to the instructions received on the smartphone screen using the Owner’s Mobile App.
The Renter shall pay for the entire trip before the commencement of the Rental Period, unless the Parties agree otherwise.
The Owner shall, after the termination of the Rental Period, draw up and submit an invoice to the Renter on the basis of the data received from the Car System. The Renter shall submit any claims relating to the information contained in the invoices within 2 working days from the date of receipt of the invoice. If the Renter does not submit any claims within the above-mentioned time limit, it shall be deemed that the Renter has accepted the invoice. The invoice for the Car rental shall be issued to the person indicated by the Renter before starting to use the Car and shall not be changed.
In the event of the Renter's failure to pay any amounts under the Agreement, their failure to pay or return the Car to the Parking Zone or other breaches of the Agreement, the Owner shall have the right to block the Renter’s access to the Mobile App and/or block the Renter’s use of the Car (to block the Car’s ignition) until all the breaches by the Renter have been removed.
The Owner shall have the right to change the Pricelist by giving the Renter 14 calendar days’ notice of the new Pricelist by e-mail. Prices may be changed for objective reasons, including but not limited to inflation, market and regulatory changes, changes in employee remuneration regulations, etc. The new Pricelist shall come into effect 14 calendar days after the new Pricelist has been submitted to the Renter. If the Renter does not agree with the changes, the Renter shall have the right to terminate the Agreement by notifying the Owner prior to the effective date of the changes.
9. VALIDITY AND TERMINATION OF THE AGREEMENT
This Agreement shall come into force on the moment of its conclusion.
The Owner shall have the right to immediately suspend the Agreement, cancel the Renter’s bookings and block the Renter’s access to the Mobile App if the Renter fails to comply with the terms of the Agreement.
The Owner shall have the right to terminate this Agreement unilaterally, without recourse to court, by giving the Renter at least 1 (one) day’s notice in writing, if the Renter materially breaches this Agreement. A material breach of the Agreement shall be deemed to be (including but not limited to): a delay in payment of any amount due for more than 10 (ten) calendar days; repeated failure to perform, or improper performance of, any of the obligations under this Agreement; the Renter’s use of the Car in contravention of the terms of the Agreement; or the Renter’s intentional and fraudulent acts which impair, or are likely to impair, the performance of the Car, the Car System and/or the Mobile App.
The termination of the Agreement shall not affect the validity of the dispute settlement clauses of the Agreement or any other terms of the Agreement, provided that such terms and conditions remain valid in substance after the termination of the Agreement.
10. GENERAL PROVISIONS
The Parties agree that this Agreement, once confirmed on the Mobile App or the Website, shall be deemed to have been concluded and valid and shall have the same legal effect as a signed hard copy version of the Agreement. The Agreement shall be deemed to have been concluded upon the moment of payment.
If any provision of the Agreement is contrary to the laws of the Republic of Lithuania or becomes partially or wholly invalid for any reason, it shall not invalidate the remaining provisions of the Agreement.
Any dispute, controversy or claim arising out of or relating to this Agreement, its breach, termination and/or validity shall be resolved in the first instance by bilateral negotiations on the basis of the principles of fairness, reason and equity. In the event that the Parties are unable to reach an agreement by negotiation within 14 (fourteen) days from the date of receipt of a written offer to enter into negotiations or if either Party decides that it is not appropriate to continue negotiations, the dispute, controversy or claim shall be finally settled by the competent court of the Republic of Lithuania.
The substantive law of the Republic of Lithuania shall apply to the conclusion, performance, termination, interpretation and dispute resolution of the Agreement.
The terms and conditions set out in this Agreement may be amended by the Owner upon 14 (fourteen) calendar days’ prior notice to the Renter by e-mail in the event of a change in market conditions or legislation regulating the market, or for other objective reasons. The new terms and conditions of the Agreement shall come into force 14 (fourteen) calendar days after the amendments to the Agreement have been submitted to the Renter. If the Renter does not agree with the amendments, the Renter shall have the right to terminate the Agreement by notifying the Owner prior to the effective date of the amendments.
When the Renter registers in the Owner’s Mobile App, in order to establish the identity of the Renter and the authenticity of the driving licence, and/or if the Owner has any doubts and/or if there are no technical possibilities to establish the authenticity of the driving licence, the Owner reserves the right to require the Renter to personally come to the Owner’s registered office for registration.
The Renter shall have the possibility to resolve disputes with the Owner electronically, without recourse to court. The Renter shall first contact the Owner in writing and within 14 (fourteen) days from the receipt of the claim, if the Owner fails to respond to the Renter’s claim or fails to satisfy the Renter’s claim, the Renter may apply to the out-of-court consumer disputes settlement body, i.e., the State Customer Rights Protection Authority (25 Vilnius St., 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone No.: 00 370 5 2626751, website: www.vvtat.lt), or to its territorial units in the counties, or fill in the application form on the EGS platform http://ec.europa.eu/odr/.
11. RENTER CONFIRMATION:
I hereby confirm that the information I have provided to the Owner for the purpose of this Agreement is true, accurate, correct and complete. I undertake to update the details provided on the registration form without delay in the event of any change. In no event shall the Owner be liable for any damage caused as a result of the Renter and/or third parties providing incorrect and/or incomplete personal data, or their failure to amend and update the data in case of any changes thereto.
I acknowledge receipt of the Agreement, I have read the Agreement and all schedules thereto and agree to abide by them.
I have read and accept the consequences of late performance, including but not limited to default payment, the grounds for the termination of the Agreement, and the grounds and procedure for indemnification.
By signing this Agreement, I give the Owner my consent to the processing of the Renter’s personal data (provided by the Renter and received from third parties), whether by automated means or otherwise, for the purposes of administration and performance of the Agreement and for any other purposes for which I have consented or may consent to in the future. The processing of the Renter’s personal data for direct marketing purposes will only be carried out with the consent of the Renter. Detailed information about the data processed by the Owner and the data processors used by the Owner is available on the Website and the Mobile App.
I confirm that I have been informed of my right to object to the processing of my personal data for direct marketing purposes, as well as of my other rights in relation to the processing of personal data.
I confirm that I have read and understood the Car Insurance Regulations, the non-insurable events provided for therein and the cases when the insurance company has the right to refuse to pay or to reduce the amount of the insurance benefit. I am aware that the unconditional deductible (franchise) of the Car Insurance amounts to EUR 950 and the theft risk deductible is 10 per cent.
I confirm that I am aware of the cases in which, under the Car Insurance Regulations, the insurer has the right of recourse against the at-fault party after having paid out an insurance benefit.
I confirm that I am familiar with the operating principle of the Car System, the data and the types of data it collects and transmits, and I have no objection to such data being collected and used for the purposes of the Agreement; and I agree to accept that the data provided by the Car System is true and correct and that such data shall be used and considered reliable for the purposes of calculating the Rental Fee payable. I also agree to the use of this data as evidence in court and at other dispute resolution bodies.
List of FEES, INDEMNIFICATIONS and fines
Loss of or damage to the Car key and/or documents, if caused by the Renter’s fault or gross negligence: full reimbursement of reasonable costs and an administrative fee of EUR 200.
Smoking or littering inside the car: a fine of EUR 200.
Damage, breakage, soiling or other defacement of the interior of the car and/or its parts: EUR 200 plus damages.
Loss of or damage to a fire extinguisher: a fine of EUR 40.
Loss of or damage to a car first aid kit: a fine of EUR 40.
Loss of or damage to a spare wheel: a fine of EUR 200.
Loss of or damage to the emergency reflective triangle: a fine of EUR 20.
Loss of or damage to car registration, roadworthiness or insurance documents: a fine of EUR 20 per item.
Damaged tyre(s) of the car: a fine of EUR 50 plus the cost of replacing the set of tyres.
Violation of traffic rules and/or other legislation during the Rental Period: EUR 20 administrative fee. In addition, penalties imposed by third parties for the violations committed by the Renter shall be paid by the Renter.
If the Owner receives the data from the Car System that the Renter is exceeding the speed limit with the Car by more than 30 km/h, the Renter will be warned in writing after the first violation, and in the event of repeated violations, the Renter may be required to pay a fine, the amount of which shall be determined in accordance with the Road Traffic Regulations, i.e. the full amount defined by the road traffic regulations, without any discounts.
If the Owner receives the data from the Car System that the Renter is exceeding the speed limit with the Car by more than 50 km/h, the Renter will be warned in writing after the first violation, and in the event of repeated violations, the Owner may block the Car's engine and unilaterally terminate the Agreement. In this case, the Renter shall pay the costs of retrieving the Car.
Failure or delay in reporting an accident: a fine of EUR 200.
Damage to or destruction of the Car in an accident caused by the Renter: a fine of EUR 300 and full reimbursement of reasonable costs. The amount of indemnification shall be assessed on a case-by-case basis, taking into account the extent to which the damage was caused in the accident and other relevant circumstances. If professional repairs to the Car are required after the accident, the costs of the repairs incurred by the Owner shall be claimed.
Car usage for any purpose other than its intended use, without complying with the restrictions set out in the Agreement (e.g. for commercial services, racing, training, etc.): a fine of EUR 1,000.
Drunk driving or driving under the influence of drugs, psychotropic or other psychoactive substances: a fine of EUR 2,000.
The Renter shall accelerate the Car at no more than 2/3 of the engine speed. In the event of a repeated breach of this obligation by the Renter, the Owner may demand the payment of an additional amount of up to 50 per cent of the Rental Fee and reimburse the Owner for other wear and tear costs of the Car (oil replacement, engine repair, tyre replacement, etc.).
If the Renter returns the car with an empty/partially empty tank: a fine of EUR 2 per missing litre of fuel and full reimbursement of reasonable costs, plus an administrative fee.
If the Renter returns the car dirtier than at the start of the Rental Period (dirty outside, flies sticking to the car, dirty carpets inside, etc.): a fine of EUR 20.
If the Renter returns the Car soiled beyond normal use (both inside and outside), the Renter shall reimburse the costs of washing the Car, cleaning the interior, and pay an administrative fee of EUR 20.
Theft, loss or other destruction of a petrol card placed inside the car: a fine of EUR 200 and reimbursement of the costs incurred.
If the Renter leaves the Car outside the Parking Zone at the end of the Rental Period: a fine of EUR 200; in addition, the Renter shall reimburse the costs of retrieving the Car.
If the Renter leaves the Car outside the Parking Zone at the end of the Rental Period and/or fails to lock it via the Mobile App: a fine of EUR 500; in addition, the Renter shall reimburse the costs of retrieving the Car.
If the Renter fails to return the Car and/or if the Rental Period of the Car is not extended and the payment for the extended rental is not paid to the Owner, the Owner may block the ignition of the Car and retrieve the Car from wherever the Car is located at the time, even if it is on the Renter's private property at the time. In such event, the Renter shall pay the Owner a fine of EUR 500 and reimburse the Owner for all costs incurred by the Owner in servicing another Renter if the Car should have been rented to another Renter at that time.
If the Renter cancels the booking less than 24 hours before the start of the Rental Period: a fine of EUR 50.
